Return Policy

Start your return process here:

Customers may return parts or devices purchased from us within 60 days from the date of purchase for a refund. All products returned must include a proof of purchase, original packaging, and all contents must be in “like-new” condition. After 60 days, the manufacturer’s warranty applies for any defects or malfunctioning units.

• Training Units and No Bark Collars must include all original package materials, manuals and accessories to qualify for a refund.

Important: Customers must first start the return process and wait for approval before shipping any items. Once approved, they will receive an email with confirmation and an RMA (Return Merchandise Authorization) number. Returns sent without an RMA number or prior approval may not be processed.

Refund amounts exclude shipping charges or any other add-on charges to and from your location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.

**Please be aware that all returns must be processed through our returns portal. We appreciate your understanding and cooperation.

Return Policy only applies to customers that purchased parts and devices directly through us either online at www.mydogsync.com or by phone at +12133995197.